FAQ’s

Welcome to Science Card, a place where your money can propel innovation and scientific discovery through your everyday spending. We offer free-to-open accounts and a Mastercard® debit card for convenient payments. Explore below to learn more about Science Card and how you can create a positive impact while managing your finances.

Accounts and cards

What is Science Card?

Science Card is an e-money current account that allows you to contribute to scientific research projects in areas like climate change, healthcare, and computing through your everyday spending. It's free to open an account, and you can start making a difference today.

How can I open an account with Science Card?

To open an account with Science Card, follow these simple steps using our mobile app:

1. Download the Science Card app

Start by downloading our mobile app on your Android device or iPhone. You can find the app on Google Play and on the App Store.

2. Provide your information

After downloading the app, open it and follow the on-screen instructions. You'll need to provide the following information:

Your full name

Email address

Phone number

3. Verify your identity

As part of our security measures, we require you to verify your identity. You'll be prompted to upload proof of your identity, such as your passport, proof of your address, such as a bank statement, and to take a selfie.

Once you've completed these three steps our team will review your information. We aim to approve your account within a few minutes. However, it's important to note that while we strive to facilitate account approval for eligible applicants, all accounts are approved subject to our account conditions, opening criteria, and rules. In certain cases, if any details are missing or require clarification, we'll reach out to you for further information.

Are there any age restrictions to open a Science Card account?

Science Card is available to UK residents who are 18 years old and above.

Is Science Card available to non-UK residents?

Currently, Science Card is available for UK residents. We are working on expanding to other countries to empower more people to contribute to scientific advancements. If you would like us to let you know when Science Card is available in your country, please email help@science-card.com

What are the available Science Card account types?

Science Card offers two impactful account types:

Science Card Standard: This free-to-open account allows you to support scientific research through your spending.

Science Card Fusion: Coming soon - for £19.90 per month, Fusion customers can actively engage in funding scientific research and benefit from the intellectual property of sponsored projects.

Are there any hidden fees with Science Card?

Transparency is one of our core values. There are no hidden fees payable by you when using Science Card. We believe in providing clear and upfront information about any applicable charges, ensuring you have full visibility into your financial contributions. To see our full breakdown of fees and charges, visit science-card.com/fees.

Can I use Science Card for online shopping and subscriptions?

Science Card can be used for all your online shopping needs, including subscriptions for various services. Your purchases contribute to research projects, making your everyday transactions more meaningful.

What happens if I decide to close my Science Card account?

Should you choose to close your Science Card account, you can initiate the account closure process through the Science Card app. It's important to note that upon closing your account, even if the client relationship has been brief, we are obligated to retain your account information for a period of 7 years. This retention duration is in compliance with the regulations under which we operate.

Can I invite others to join Science Card's mission?

Absolutely! We encourage you to invite your friends, family, and colleagues to join Science Card and be a part of the movement for scientific progress. Together, we can amplify our impact and drive meaningful change in the world.

How do I actively engage in funding scientific research through the Fusion Science Card account?

The Fusion account, accessible for a nominal monthly subscription, paves the path for enhanced sponsorship of scientific research, unlocking the royalty potential of intellectual property.

What benefits does the Fusion account offer for individuals interested in scientific research funding?

The Fusion account offers a deeper engagement in research funding and potential benefits arising from intellectual property commercialisation, creating a more immersive experience for contributors.

Is Science Card available for businesses and organisations?

At the moment, Science Card is not offering Business Accounts, but we have plans to make them available in the near future. If you are interested in being notified when Business Accounts become available, we invite you to join the waiting list by emailing us at help@science-card.com.

How can I register my interest in Science Card's Business Accounts?

If you're interested in leveraging your business payments to fund scientific research and make a positive impact, simply send us an email at help@science-card.com. By reaching out to us, we will add you to our Business Accounts waitlist and keep you informed about the latest developments.

Are there any special benefits for businesses that join the waitlist?

Businesses that join Science Card’s Business Accounts waitlist will enjoy early access to our Business Accounts program. Early adoption will enable your business to lead the way in leveraging financial resources to support groundbreaking research.

Email help@science-card.com to join the Business Accounts waitlist now and take the first step toward a future where businesses drive scientific progress and foster a sustainable world. Thank you for being a part of our mission to propel innovation and make a positive impact on society.

What payment options are available with Science Card?

With your Science Card, you can pay anywhere using your Mastercard debit card - in stores, online, and on your phone. Send and receive money transfers in the UK within seconds for seamless transactions.

What is a virtual debit card, and how does it work?

A virtual debit card is a normal debit card, but one that only exists on your phone. It can be used for online and mobile payments just like a physical card. It's linked to your existing Science Card account and draws funds directly from it when you make a purchase. It is available in addition to your physical card - it is not a digital version of your physical card.

How can I obtain a virtual debit card from Science Card?

To get a virtual debit card from Science Card, simply sign up for an account. Once your account is verified, you can create a virtual debit card instantly in the app.

Is the virtual debit card as secure as a physical one?

Our virtual debit cards are equipped with robust security features. They use encryption to protect your information and offer transaction alerts to keep you informed about any suspicious activity. You can also freeze or permanently block your card at any time for added security.

Are there any fees associated with the virtual debit card?

There is no fee for creating a virtual card, or for using it for payments. If you use your virtual card overseas, or you use it to pay in foreign currency, the exchange rate we apply will be the standard Mastercard exchange rate, with no fees or extra charges added on top. To see our current rate, please visit our Exchange rates page.

How do I load funds onto my virtual debit card?

Your virtual debit card is linked to your Science Card account. Funds are automatically deducted from your account when you make a purchase using your virtual card.

Can I set spending limits or restrictions on my virtual debit card?

Yes, you can set spending limits and restrictions on your virtual debit card through our mobile app. This feature allows you to have more control over your finances.

What do I do if I suspect unauthorised transactions on my virtual decard?bit

If you notice any suspicious activity on your virtual card, you can immediately freeze the card from our app or website, or permanently block it. Contact our customer support straight away to report any suspicious transactions.

Is my personal information safe when using the virtual debit card?

We take the security of your personal information seriously. Our platform uses industry-standard encryption and security protocols to protect your data, ensuring it remains safe and confidential.

Can I link my virtual debit card to multiple bank accounts?

Your virtual debit card is only linked to your Science Card account. If you have any more questions or need further assistance, please feel free to contact our customer support team.

Can I use my virtual debit card to withdraw cash at an ATM?

Your virtual card does not have a PIN, and so cannot be used to withdraw cash from PIN-operated ATMs.

Security and privacy

What measures does Science Card take to protect my personal information?

At Science Card, we prioritise the security and privacy of our users. We employ robust security measures and adhere to strict data protection protocols to ensure that your personal information remains safe and confidential.

What is 3DS?

3DS (also known as ‘Mastercard SecureCode’, ‘Identity Check’ and ‘Verified by Visa’) is a standard which helps to reduce fraud and provide extra security to your online payments. Authentication is the process by which you identify yourself by sharing secure information that is available only to you. 3DS 2.0 is the latest version and provides a much smoother and safer process for you to authenticate your payments.

What is the use of Authentication?

Authentication provides an additional layer of security for online transactions, making it harder for fraudsters to gain access to your payment details.

Is 3DS active on my card?

Yes, your card has been enrolled in Mastercard SecureCode (3DS) so that wherever you see the Mastercard SecureCode logo online, your card number will automatically be recognised during checkout. Your card provider is contacted during checkout to confirm your identity as the genuine cardholder.

What is the process for Authentication?

You will receive a 6-digit One Time Password (OTP) for each online purchase you make at participating merchants. The OTP will be sent by SMS or by email to the mobile phone or email address which you have registered with your card provider. Simply key in the OTP on the authentication page displayed and press the ‘Submit’ button. The OTP will then be verified by your card provider and the transaction will be approved or declined.

How will I know whether the registered mobile number or email address is the right one?

The partially masked mobile number and email address will be displayed on the authentication page so that you can check that those details are correct. If the mobile number and email address are incorrect, cancel the transaction and either update your information on the portal or contact Customer Services by emailing help@science-card.com. Always keep the OTP secret and never share it with someone else 

What if I suspect that fraud has occurred on my card?

If you ever suspect that a fraudulent purchase has been made using your card, contact Customer Services by calling [please complete] immediately. Ensure you never share the OTP code and only you input it into the app when making a purchase

Science

How does Science Card accelerate science through spending?

Science Card allows you to explore scientific research projects in the fields of climate change, healthcare and quantum computing. You can make financial contributions to the projects of your choice by rounding up your payments whenever you spend, or by contributing directly to a project - and Science Card also contributes 10% of its profits to its sourced research projects. 

Once a project has reached its funding target, the funds are directed to the project’s institution, enabling the research to start without delay.

Science Card customers are able to follow the progress of the research projects in the Science Card app as the project receives funding from their contributions, and the project itself gets underway.

How can I contribute to specific research projects?

With Science Card, you can explore various research projects and choose the ones you want to support. You can make financial contributions to the projects of your choice by rounding up your payments whenever you spend, or by contributing directly to a project - and Science Card also contributes 10% of its profits to its sourced research projects. Your financial contributions will make a real impact on these projects.

How does Science Card ensure transparency in research funding?

At Science Card, we prioritise the thorough assessment of our science projects, evaluating both their scientific validity and ethical implications. These Projects undergo rigorous screening to ensure their feasibility and relevance, while our Ethics Review Board ensures alignment with ethical standards. Transparency and accountability are paramount, and our Science Card Team maintains continuous communication with funded labs, fostering collaboration and knowledge exchange. By upholding these principles, we aim not only to advance scientific discovery but also to ensure that our research contributes positively and responsibly to society. 

Can I contribute to specific research fields through Science Card?

Our customers are able to contribute to any of our three research themes: climate change, healthcare and computing. Science Card supports a wide range of research projects, and you have the freedom to choose the fields within these themes that align with your interests and passions. Whether it's environmental sustainability, healthcare innovations, or technological advancements, your contributions can drive progress in your preferred research areas.

Can I support multiple research projects simultaneously?

Absolutely! With Science Card, you have the flexibility to support multiple research projects at the same time. Your financial contributions can be allocated to various projects based on your preferences, allowing you to make a diverse and meaningful impact.

How does Science Card select its partner research projects?

Science Card collaborates with a network of reputable research institutions and organisations. We evaluate projects based on their potential for creating positive change and advancing knowledge in critical areas. Our selection process is rigorous and aimed at supporting impactful research initiatives. For more information on how we select our research projects, please visit science-card.com/science.

Does Science Card offer any educational resources about the impact of research projects?

Yes, we are committed to raising awareness about the impact of research projects. Through our website and educational materials, we provide insights into the importance of scientific advancements and how your contributions can drive positive change in society.

Can I recommend scientific research projects for Science Card to support?

We appreciate your enthusiasm for scientific research! While Science Card has a rigorous selection process for our sourced research projects, we value your input. If you know of impactful research initiatives that align with our mission, you can reach out to us via help@science-card.com.

What's the approach of Science Card towards funding scientific research?

Science Card offers a way for individuals to financially support impactful scientific research projects in areas like climate change, healthcare, and computing.

How does Science Card select research projects?

Research projects backed by Science Card undergo peer review by a panel of scientific researchers and align with the UN Sustainable Development Goals.

Can individuals actively contribute to scientific breakthroughs via Science Card?

Absolutely, by financially contributing through Science Card, individuals play an active role in advancing groundbreaking scientific innovations.

How does Science Card collaborate with universities in scientific research?

Science Card partners with leading UK universities to identify and source research projects that could significantly impact society's health and well-being.

What's the focus of Science Card's research efforts in climate change?

Science Card's efforts in climate change are focused on supporting initiatives that are poised to revolutionise our understanding of climate change and our approach to mitigating its impacts. SC strives to discover innovative solutions and backs research projects aimed at tackling the challenges presented by climate change.

How does Science Card contribute to advancements in healthcare?

Science Card channels its resources towards healthcare research projects that could revolutionise global health. These projects are at the forefront of medical advancements, exploring cutting-edge technologies like novel drugs and treatments, state-of-the-art devices, and new avenues in social media for healthcare awareness and delivery. By directing funds to these initiatives, Science Card contributes to advancements in healthcare that have the potential to transform the lives of millions worldwide.

Can I choose which scientific domain my contributions support?

Certainly, Science Card allows individuals to pick specific research projects in climate change, healthcare, or computing to support.

How can individuals contribute to quantum computing advancements via Science Card?

Science Card facilitates contributions to research projects focused on quantum computing, an emerging field with transformative potential.

What role does scientific peer review play in Science Card's projects?

To clarify, Science Card itself does not conduct the reviews. Instead, Science Card's projects undergo a meticulous peer review process, involving over 100 scientific researchers, to guarantee their quality and meaningful impact.

What impact does aligning research with the UN Sustainable Development Goals have?

Aligning research with the United Nations Sustainable Development Goals (SDGs) can significantly boost its societal impact and relevance. Protecting Intellectual property can also be a powerful enabler across all 17 SDGs. The World Intellectual Property Organization (WIPO) is actively aligning its strategic goals and programs with the SDGs, demonstrating the potential benefits of this alignment.

Can organisations participate in funding scientific research through Science Card?

While Science Card is currently emphasising individual contributions, we are open to exploring potential collaborations with organisations in the future. If your organisation is interested in participating and contributing to funding scientific research, we encourage you to reach out to us at help@science-card.com. Your involvement could make a significant difference in advancing groundbreaking research and innovation.

What's the potential impact of supporting niche areas of computing, particularly quantum computing research projects?

Supporting quantum computing research could lead to groundbreaking advancements in computing technology with far-reaching implications.

Can international researchers collaborate with Science Card's projects?

We are completely open to engaging with international researchers as collaborators. Collaboration is at the heart of scientific progress, and many high-impact scientific endeavours involve multiple individuals and groups from different parts of the world. While we do require the lead applicant to be a UK-based researcher, we value the global exchange of ideas and expertise. If you're an international researcher interested in working with Science Card's projects, please don't hesitate to get in touch. Reach out to us at [contact email] to explore the exciting possibilities of collaboration.

How does Science Card contribute to scientific discovery with every transaction?

Through Science Card accounts, every transaction made by account holders contributes to funding scientific research projects, making each transaction truly impactful.

Can contributions to Science Card's research projects change the way science is funded?

Yes, Science Card introduces an innovative approach to funding scientific research, potentially revolutionising the traditional multi-tiered system.

Getting in touch and finding out more

Where can I find more information about Science Card's products and services?

You can find more details about Science Card's accounts, payments, and how you can actively contribute to scientific research on our website.

How can I stay informed about Science Card's latest initiatives and updates?

Stay updated on Science Card's latest news, research projects, and exciting developments by following us on our social media channels. It's important to note that any impact of funding a project is not immediately apparent; this is a gradual and lengthy process that requires time and patience. We encourage you to keep this in mind as you engage with our updates.

Connect with us on our social media platforms to get involved and learn more:

Facebook: facebook.com/science.card.uk

Twitter: twitter.com/ScienceCardUK

Medium: medium.com/@sciencecard

LinkedIn: linkedin.com/company/science-card

Your engagement and support can play a crucial role in advancing scientific knowledge and exploration. Join us on this journey and contribute to the long-term growth of scientific endeavours!

How can I get in touch with Science Card’s Customer Service team?

For any inquiries or assistance, you can reach our support team by emailing help@science-card.com, or by messaging us if you are an account holder using in-app chat once you are logged in.

How can I provide feedback or suggestions to Science Card?

We value your feedback and suggestions as they help us improve our platform and services. You can provide feedback through the in-app chat or contact our customer support team at help@science-card.com. Your input is instrumental in shaping the future of Science Card.

How can I stay updated about Science Card's scientific research initiatives?

Stay informed about Science Card's research projects by regularly checking our website and subscribing to our communication channels.

Where can I find more in-depth articles about Science Card and scientific research?

For those seeking more in-depth insights into Science Card and the world of scientific research, we regularly publish articles on Medium. Our Medium page HERE is a valuable resource for understanding our mission, research projects we support, and how your financial contributions make a difference.

Can I share Science Card's articles and project updates with my network?

Absolutely you can share Science Card’s articles and project updates, and we encourage you to share them with your network, friends, and colleagues. By spreading the word about Science Card, you help us build a community of change-makers who are passionate about accelerating scientific discovery and making a positive impact on the world.

What types of content can I expect on Science Card's social media channels and Medium page?

On Science Card’s social media platforms, you can expect regular updates on our progress, announcements about upcoming features and offerings, inspiring stories about research projects, and more. Our Medium page will feature in-depth articles that delve into various topics related to science, research, and our commitment to a sustainable future.

How can I interact with Science Card on social media?

We encourage you to actively engage with us on social media platforms like Twitter and LinkedIn. Feel free to comment on our posts, ask questions, share your thoughts, and join the conversation about driving positive change through financial empowerment.

How can I provide feedback or suggestions to Science Card?

Your feedback and suggestions are invaluable to us. We welcome your input to enhance your Science Card experience and improve our offerings. You can share your feedback with us through the in-app chat on our app, or by reaching out to our dedicated support team at help@science-card.com.